Keepsake Support
Keepsake is a private journal for iPhone, iPad, Apple Watch and Mac: entries with photos, moods, tags and a calendar.
Contact
Write to contact@zngapps.com, in English or German. Please tell us your device, the iOS or macOS version and the app version (Settings → About). Please don't send your entries; describing the problem is enough.
FAQ
Sync doesn't work
iCloud sync is part of Keepsake Pro. Check that you have Keepsake Pro, that you're signed in to iCloud on every device (Settings → your name), that iCloud Drive is on, and that your iCloud storage isn't full. Sync needs a network connection and can take a few minutes. Your entries stay on the device in the meantime.
My Pro purchase doesn't show up
Open Settings → Keepsake Pro → Restore Purchases, signed in with the Apple Account you bought it with. A purchase made on one device reaches your other devices within about a minute. Family Sharing is on for both purchase options.
How do I cancel the subscription?
Subscriptions are managed by Apple: Settings → your name → Subscriptions, or Manage Subscription on the Pro screen in the app. We can't cancel or refund purchases ourselves; refunds go through reportaproblem.apple.com.
I'm getting a new device
Sign in to the same Apple Account, install Keepsake and turn on iCloud sync (needs Pro). Without sync, export your entries first (Settings → Export) and import them on the new device. Exporting is always free.
Export and import
Settings → Export saves your entries as plain text or Markdown files. Settings → Import adds files back. Nothing is removed by either.
Delete all my data
Delete the entries in the app (and empty the archive), then switch iCloud sync off. To also remove the iCloud copy: Settings → your name → iCloud → Manage Account Storage → Keepsake → Delete Data. Deleting the app removes the data from that device only.
I forgot my journal PIN
The PIN isn't stored anywhere we can read, so we can't reset it and can't recover it for you. It's kept only on your device as a salted hash. If you also use Face ID, that still unlocks the journal. Deleting and reinstalling the app doesn't remove the lock (it lives in the keychain); exported files are not locked.
Journal Insights and summaries
Summaries and moods are made by Apple Intelligence on your device and need a device that supports it, with Apple Intelligence turned on. Your entries never leave the device for this. Without Apple Intelligence these features are hidden.